Question

Nurses can prevent the escalation of conflict by: continually seek to ________________ the client's health care needs and perspectives;

Answer 1

Nurses can prevent conflict escalation by understanding the client's health care needs and perspectives, using effective communication strategies, and focusing on problem-solving while maintaining a respectful and empathetic approach.

Step-by-step explanation:

Nurses can prevent the escalation of conflict by continually seeking to understand the client's health care needs and perspectives. To achieve this, nurses should:

• Choose their words carefully to avoid exacerbating the situation.
• Maintain calmness and actively listen to the clients' concerns.
• Avoid conveying a sense of being right and instead remain open and respectful.
• Ask open-ended questions to explore the client's position without judgment.
• Restate what the client says to confirm understanding and minimize misunderstandings.
• Focus on problem-solving rather than placing blame.
• Engage in bridge-building conversations that involve mutual speaking and listening.
• Express empathy and acknowledge past experiences that might influence the current situation.
• Identify critical health problems and barriers, and collaborate on sustainable interventions for better health outcomes.

By employing these strategies, nurses support a therapeutic relationship and promote an environment conducive to effective communication and conflict resolution.