Question

While road testing a vehicle, a technician verifies the customer's complaint of steering wheel shimmy during hard Braking. What should the technician do next?

A) note the concern on the repair order
B) order parts
C) tell the service consultant aBout the concern
D) tell the shop foreman

Answer 1

The technician should note the customer's complaint of steering wheel shimmy during hard braking on the repair order before proceeding with further diagnostics or communicating with colleagues.

Step-by-step explanation:

After verifying the customer's complaint of a steering wheel shimmy during hard braking, the next step for the technician is to note the concern on the repair order. This documentation is crucial as it ensures that the concern is officially recorded and can be addressed systematically. The technician should not order parts without further diagnosis, nor communicate directly with the service consultant or shop foreman about the concern without first completing the initial documentation.

Performing a thorough inspection and diagnosis is key. This may include checking for any damage to the wheel or brake components, such as bent rims, unevenly worn tires, or warped brake rotors, which can cause vibration during braking. Comparing vehicle behavior on different road surfaces, like a smooth road versus a gravel road, may reveal further insights into the nature of the shimmy.