Final answer:
The type of license required for ACD functionality depends on the specific software or system being used. Usually, a software license is required to access and use ACD features. Consult the documentation or contact the software provider for accurate licensing information and requirements.
Step-by-step explanation:
The type of license required for ACD (Automatic Call Distribution) functionality depends on the specific software or system being used. Usually, a software license is required in order to access and use ACD features. This license can be obtained from the software provider or vendor.
For example, if you are using a popular call center software like Avaya or Cisco Unified Contact Center Express, you would need to purchase a license from the respective company to enable ACD functionality. These licenses typically grant you the rights to use the ACD features, such as call routing, queue management, and agent prioritization.
It's important to note that the requirements for ACD functionality may vary depending on the specific system or software you are using, so it's best to consult the documentation or contact the software provider for accurate licensing information and requirements.