Final answer:
When a medication refill is rejected due to "refill too soon" and there has been a verbal change in directions from the doctor, it's necessary to obtain new prescription instructions from the physician. This ensures the patient's safety and the legality of the prescription refill process.
Step-by-step explanation:
When Ms. Example's refill for her medication was rejected due to "refill too soon," and she has indicated a verbal change in dosing instructions from her doctor, the appropriate step is to obtain new written or electronic prescription instructions from the prescribing physician. Pharmacy practices require that changes in medication dosing be documented officially to ensure the safety and accuracy of the patient's medication regimen. This process involves the doctor sending a new prescription or the pharmacy receiving verbal confirmation and documenting the changes accordingly. The patient's health and safety are of utmost importance, and processing prescription refills with updated instructions correctly is essential to avoid any potential medication errors. It is crucial to follow legal and professional guidelines in this situation to ensure that the patient receives the correct dosage as prescribed by their healthcare provider.