Final answer:
An adjustment letter should include an apology for any inconvenience caused, an explanation regarding why the issue occurred, and a resolution to address and rectify the customer's complaint.
Step-by-step explanation:
An adjustment letter should focus on a few key elements when addressing a complaint or issue. These include: A) Apology, B) Explanation, and C) Resolution. Ignoring the issue is never advisable as it can damage customer relations and a business's reputation.
The objective of an adjustment letter is to rectify the problem while maintaining or restoring a positive relationship with the customer. An effective letter begins with an apology for any inconvenience caused by the issue. Following the apology, the letter should provide an explanation of why the issue occurred, which helps to establish transparency and rebuild trust. Lastly, the letter must offer a resolution that resolves the customer's complaint and ensures their satisfaction.