Final answer:
The CMSA emphasizes competencies in communicating, cultural competence, and financial literacy for case management professionals.
Step-by-step explanation:
The Case Management Society of America (CMSA) has outlined several areas where professionals need to develop competencies. Among these, three critical competencies include: Communicating, Understanding Civility and Cultural Competence, and Understanding Financial literacy. Effective communication is essential for case managers to interact with clients, healthcare providers, and other stakeholders.
Civility and cultural competence denote the importance of respectful interactions that appreciate diverse backgrounds and perspectives, which is crucial in providing equitable care. Financial literacy refers to the capability of understanding and effectively managing financial resources, a skill particularly important when guiding clients through healthcare costs and insurance matters.