Final answer:
When calling to discuss a claim, provide your name, relationship to the claim, claim details, and offer supporting documentation.
Step-by-step explanation:
When calling to discuss a claim, it is important to provide the necessary information to ensure a productive conversation. You should start by stating your name and your relationship to the claim, whether you are the claimant or representing someone else. Then, provide specific details about the claim, such as the claim number, date of the incident, and a brief description of the issue. Additionally, if you have any supporting documentation or evidence, mention that you are willing to provide it if needed. This information will help the person handling the claim to understand the situation and assist you effectively.