Final answer:
While there is no specific mention of Nurse Mendoza, three important steps in working with non-compliant patients based on clinical norms include establishing trust and communication, adhering to infection control protocols, and implementing crisis management and support.
Step-by-step explanation:
In addressing the question regarding the important steps Nurse Mendoza stressed when working with non-compliant patients, while the provided reference materials do not explicitly mention Nurse Mendoza's strategies, we can extract relevant principles from the context. Here are three key steps based on common practices in clinical settings:
- Establishing Trust and Communication: Effective communication with patients, making sure to listen to their concerns and questions, is crucial in managing non-compliance.
- Infection Control and Safety: Following strict hygiene protocols and disinfection practices is imperative, especially when dealing with isolated patients to prevent the spread of infection.
- Crisis Management and Support: In cases of severe health decline, providing immediate medical intervention – such as administering anti-inflammatory drugs to combat sepsis – is a critical step in patient care.
Understanding the dynamics of healthcare provider roles, such as the authority difference between doctors and nurses, and acknowledging the complexity of medical issues and solutions are also fundamental in dealing with non-compliant patients effectively.