Question

Jane always feels good after she speaks with Professor MaLean. He listens intently to her ideas and speaks in a very respectful manner. Based on these statements, which of the following best describes Professor MacLean's communication?

1) He is engaging in what Jack Gibb calls problem orientation
2) He is using confirming communication
3) He is using intentional statements
4) He is sending face-saving messages

Answer 1

Professor MacLean engages in confirming communication by listening attentively and speaking respectfully to Jane, which makes her feel valued and fosters a positive dialogue.

Step-by-step explanation:

Based on the description provided, Professor MacLean's communication best fits the definition of confirming communication. Confirming communication is characterized by interactions that convey respect, validation, and acknowledgment of the other person's perspective.

By listening intently to Jane's ideas and respectfully speaking to her, Professor MacLean is validating her contributions, making her feel valued, and fostering a positive communicative environment.

This style of communication avoids polarization and authority, enabling a collaborative and constructive conversation. Moreover, this approach employs the use of respectful language and a tone that reflects cautious optimism and understanding, which is fundamental in a productive dialogue.

It also considers the cultural aspects of communication, suggesting that Professor MacLean's methods are nuanced and considerate of individual factors such as culture, gender, and age.