Question

According to one study, which behaviour did patients NOT like upon meeting with a doctor?

1) Interrupted the patient
2) Paraphrased what the patient said
3) Looked at the patient when speaking
4) Shook hands with the patient

Answer 1

Patients generally do not appreciate being interrupted by doctors during consultations as it can signal a lack of respect for their perspective, negatively affecting care and satisfaction.

Step-by-step explanation:

Patients generally do not appreciate it when doctors interrupt them during a consultation. Effective communication between a healthcare provider and a patient is crucial for both understanding the patient's concerns and for building trust. When a doctor interrupts a patient, it can convey a lack of interest or respect for the patient's perspective, potentially impacting the quality of care and the patient's satisfaction. On the other hand, behaviors such as paraphrasing the patient's words can be seen as active listening, looking at the patient when speaking demonstrates engagement and respect, and shaking hands can establish a connection and trust between the doctor and patient.