Final answer:
The question concerns a customer information system, presumably 'Eroes'. After pulling up customer info, typically one checks the customer's account details or status first. However, without specific system details, it's difficult to provide the exact first step.
Step-by-step explanation:
The question appears to be related to using a specific customer information system, possibly referred to as 'Eroes'. In general, after pulling up customer info in a system, the first thing one usually looks for is the customer's account details or status to understand their current interactions with the company. This might include recent orders, account changes, or customer service history. Without more context provided about the specific system of Eroes, it's hard to give a precise first step. Each system has its unique interface and workflow, so the initial information to be pulled up after accessing a customer's info can vary. In customer service-oriented software, checking the most recent activity or alerts is often a priority to quickly identify any immediate issues that need addressing