Question

A user is unable to send email to or receive email from non-UF email addresses, but can send email to and receive email from UF email addresses. What is probably causing this?

1) The user's email account is blocked
2) The user's email server is down
3) The user's email settings are incorrect
4) The user's internet connection is not working

Answer 1

The user's email settings are incorrect.

Step-by-step explanation:

The most likely cause of the issue is that the user's email settings are incorrect.

When the user sends an email to a non-UF email address, the email server may not recognize the correct server settings for the recipient's email provider. This can result in the email not being delivered successfully or not being received by the recipient.

To resolve the issue, the user should check their email settings and make sure they are configured correctly for both sending and receiving emails from non-UF email addresses.