Question

When referring a client to their Identity Management Coordinator, what items should you include in your ticket?

1) Client's contact information
2) Description of the issue
3) Steps taken to troubleshoot the issue
4) Any error messages received

Answer 1

When referring a client to their Identity Management Coordinator, include client's contact information, description of the issue, steps taken to troubleshoot, and any error messages received.

Step-by-step explanation:

When referring a client to their Identity Management Coordinator, you should include the following items in your ticket:

1. Client's contact information: This is important for the coordinator to be able to reach out to the client and gather more information if needed.
2. Description of the issue: Clearly explain the problem or concern that the client is facing. Include any relevant details or context.
3. Steps taken to troubleshoot the issue: Mention the troubleshooting steps you have already tried, providing a clear idea of what has been done so far.
4. Any error messages received: If there are any error messages or warning notifications, include them in the ticket. These can help the coordinator understand the issue better.

By including these items in your ticket, you will provide the necessary information for the Identity Management Coordinator to start investigating and resolving the client's issue.