Question

If a client calls about a ticket pending in the Administrative Staff team and states that the issue is resolved, how should the ticket be handled?

1) Close the ticket and mark it as resolved
2) Transfer the ticket to another team for further investigation
3) Ignore the client's statement and continue working on the ticket
4) Ask the client for more information before taking any action

Answer 1

If a client calls about a resolved ticket, it is best to ask for more information before taking any action.

Step-by-step explanation:

If a client calls about a ticket pending in the Administrative Staff team and states that the issue is resolved, the ticket should be asked for more information before taking any action. It is important to verify the client's statement and gather additional details to ensure that the issue is indeed resolved. By asking the client for more information, the support team can determine if any further steps are necessary, such as closing the ticket or transferring it to another team.