Final answer:
The use of a checklist when completing a ticket varies depending on company policy, but it is generally advisable to use one, especially for professional email communications, to ensure all necessary information is included. The correct option is 1) Yes
Step-by-step explanation:
Whether a checklist is optional or mandatory when completing your ticket is typically determined by the protocol of the company or organization you are working with.
In professional settings, following a checklist may be part of a standard operating procedure to ensure all necessary details are included and no steps are overlooked.
For instance, when sending a professional email, it is advisable to use a checklist to make sure that your email address is appropriate and that the subject line clearly indicates the content of your message.
This can enhance the clarity and effectiveness of your communication. The correct option is 1) Yes