Final answer:
For a missing date of birth in the Cherwell Directory, follow the company's specific protocol for ticket handling which often involves updating the information or flagging the profile for follow-up. Check other sources for the DOB, contact the client, or escalate if necessary, making sure to log actions and follow data protection guidelines.
Step-by-step explanation:
If a client's date of birth is missing in the Directory and you're using the Cherwell software, there is a specific protocol or procedure you need to follow for your ticket. This process is typically determined by the internal policies of the organization using Cherwell, which is a service management platform. You may need to consult your company's standard operating procedures or knowledge base for the exact steps. Often, this will involve updating the client's profile with the correct information or flagging the profile for follow-up. This kind of data quality assurance is critical in service management to ensure efficient and accurate client service.
In general, you might start by checking other sources where the client's information may be stored, reach out to the client directly to obtain the correct information, or escalate the ticket to a colleague or supervisor if necessary. It's important to log your actions in the ticket and follow any data protection guidelines applicable to your organization.