Question

Upon completing the steps in the duplicate UFID specific in Cherwell, what team do you assign the ticket to?

1) IT Support
2) Customer Service
3) Technical Team
4) Management

Answer 1

After handling a duplicate UFID issue in Cherwell, the ticket should typically be assigned to the IT Support team to address any technical concerns relating to user access and credentials.

Step-by-step explanation:

Upon completing the steps in the duplicate UFID specific in Cherwell, the correct team to assign the ticket to is typically the IT Support team. Since UFIDs are often related to user access and credentials management, which fall under the responsibilities of IT Support, they would be the most appropriate team to handle any issues or follow-up actions required. It is important to follow your organization's specific protocol, but generally, IT Support deals with such technical issues.