Question

One of your calls has disconnected. When this happens, what happens to the ticket?

1) The ticket is closed
2) The ticket is placed in the HD Technical queue
3) The ticket is transferred to another department
4) The ticket is put on hold

Answer 1

When a call disconnects, the ticket will be handled according to the company's policy. This can include being placed in a technical queue, transferred, or put on hold, depending on the context of customer service operations.

Step-by-step explanation:

When a call has disconnected, typically the ticket doesn't close automatically. The course of action will be dependent on the company's policy and the context of the call. In a customer service scenario, policies might include placing the ticket in a special technical queue, transferring to another department, or putting the ticket on hold. This question does not apply to social etiquette at a dining table or how long to wait on hold with call waiting, showing that the context is likely related to customer service operations in a helpdesk or call center environment.