Question

How can you show that you are actively listening over the phone to a customer?

Answer 1

To show active listening over the phone, provide verbal feedback, ask clarifying questions, and paraphrase and summarize the customer's statements.

Step-by-step explanation:

To show that you are actively listening over the phone to a customer, you can:

1. Provide verbal feedback: Use phrases like 'I understand' or 'I hear what you're saying' to acknowledge that you are actively listening to the customer's concerns.
2. Ask clarifying questions: Seek further details or examples from the customer to ensure you have a complete understanding of their needs.
3. Paraphrase and summarize: Repeat back key points or summarize the customer's statements to demonstrate that you are actively processing and comprehending the information they are sharing.