Question

Which field on the HR Service record defines which HR Catalog Item is associated with the Service?

1) COE
2) Topic Detail
3) Template
4) Record Producer

Answer 1

The Template field on the HR Service record associates a service with a specific HR Catalog Item, used in applications like ServiceNow to prepopulate and process HR service requests.

Step-by-step explanation:

The field on the HR Service record that defines which HR Catalog Item is associated with the Service is the Template. In the context of a Human Resources Service Delivery (HRSD) application, such as the one provided by ServiceNow, templates are used to prepopulate fields on a service record. When an HR service is requested, the template associated with the HR Catalog Item provides the necessary information to determine what data is collected and how the request is processed.