Question

How can fields for a specific HR Service be displayed on the New Case Creation page?

1) HR Service-specific fields cannot be added to the New Case Creation page
2) Using the Case Creation Service Configurations
3) Using the Case Options field on the HR Service
4) Using the HR Criteria module

Answer 1

The fields for a specific HR Service can be displayed on the New Case Creation page by using the Case Creation Service Configurations. This allows customization of which fields are shown when creating a new case.

Step-by-step explanation:

To display fields for a specific HR Service on the New Case Creation page, you would typically use the Case Creation Service Configurations. This approach allows HR administrators to configure which fields appear on the case creation page for different services. While other options exist, such as using the Case Options field on the HR Service form or the HR Criteria module to control the display of fields based on certain conditions, the most direct way to manage the fields is usually through service configurations. It is worth checking the documentation or the system itself as capabilities can vary based on the platform and version in use.