Question

When is the Record producer field needed on the HR Service record?

1) When the HR professional will be creating Cases on behalf of the employee
2) When you want the employee to request the HR Service from the Employee Service Center
3) It is always a required field
4) There is no Record producer held on the HR Service record

Answer 1

The Record producer field on the HR Service record is needed when the HR professional will be creating Cases on behalf of the employee.

Step-by-step explanation:

The Record producer field on the HR Service record is needed when the HR professional will be creating Cases on behalf of the employee. This field allows the HR professional to indicate their role and establish their authority to act on behalf of the employee. It is not always a required field, but it is necessary in situations where the HR professional will be taking action on behalf of the employee.