Question

Cool Air Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements?

1) Install an AppExchange product that provides Field Service functionality
2) Extend the Service Cloud configuration to handle Field Service cases
3) Utilize the standard objects Work Order and Work Order Line Items
4) Use real time API integration to connect Salesforce with an external field service application

Answer 1

The recommended solution for Cool Air Conditioners to track field service activity and assignment to technicians is to install an AppExchange product that provides Field Service functionality.

Step-by-step explanation:

The recommended solution to meet Cool Air Conditioners' requirements of tracking field service activity and assignment to technicians is to install an AppExchange product that provides Field Service functionality. This will enable them to efficiently manage field service jobs. By installing an AppExchange product, they can leverage additional features specifically designed for field service management, such as scheduling, dispatching, and tracking of technicians and work orders.