Question

Which table is considered the core table for all HR Case records?

1) Skill [cmn_skill]
2) Incident [incident]
3) HR Task [sn_hr_core.task]
4) HR Case [sn_hr_core_case]
5) HR Profile [sn_hr_core_profile]

Answer 1

The HR Case [sn_hr_core_case] table is the core table for all HR Case records on the ServiceNow platform, serving as the central repository for HR-related requests and inquiries.

Step-by-step explanation:

The core table for all HR Case records in the context of ServiceNow is the HR Case [sn_hr_core_case] table. This table is specifically designed to hold records related to human resources cases. If we imagine a scenario where an organization uses ServiceNow's HR Service Delivery application, when an employee initiates any HR-related request or inquiry, it gets logged as an HR Case in this table. The HR Case table serves as the central point of management for these requests, and various HR tasks can be associated with each case to track the progress and resolution of the employee's concern.

The HR Task [sn_hr_core.task] table, by contrast, is used to manage individual tasks that may be part of a case. While HR Profile [sn_hr_core_profile] holds data about employee profiles, and is often linked to HR Cases, it is not the core table for the case records themselves. The Incident [incident] and Skill [cmn_skill] tables are unrelated to HR case management specifically and serve different purposes within the ServiceNow platform.