Question

When does the HR Template populate information on the HR Case form?

1) When the Opened for person is selected
2) When the Assignment group is selected.
3) When the HR Case Type is selected.
4) When the HR service is selected on the HR Case Creation form.

Answer 1

The HR Template populates information on the HR Case form when the HR Case Type is selected. The Opened for person, Assignment group, and HR service do not directly populate information, but can provide additional context for the case.

Step-by-step explanation:

The HR Template populates information on the HR Case form when the HR Case Type is selected. This is because the HR Template is designed to provide specific information and fields based on the case type selected. For example, if the HR Case is related to 'Employee Onboarding,' selecting this case type will populate relevant fields such as 'New Hire Name,' 'Start Date,' and 'Position.' So, the HR Template dynamically adapts based on the HR Case Type selected.

The Opened for person, Assignment group, and HR service do not directly populate information on the HR Case form. However, these fields could be used to further customize the HR Template and provide additional context for the case. For instance, the Assignment group may determine which team or department is responsible for the HR Case, while the Opened for person could be the employee who raised the case.