Final answer:
Access to view Knowledge articles depends on Can/Cannot Read User Criteria, Can/Cannot Contribute User Criteria, HR Criteria, and ACL Rules. These ensure appropriate permissions are set. For content credibility, check the author's credentials and seek sources with neutral expertise.
Step-by-step explanation:
When it comes to determining if a user can view a Knowledge article, there are several factors to consider. Typically, systems that manage knowledge articles have different user criteria settings to control access. Here are the factors that determine access:
- Can/Cannot Read User Criteria: This refers to the settings that define which users or user groups have the permission to view the article.
- Can/Cannot Contribute User Criteria: While this relates more to user permissions for creating or editing articles, it can also impact visibility for those contributors.
- HR Criteria: If the knowledge base is part of a Human Resources system, there may be specific HR-related criteria that restricts or allows access based on HR policies or employment status.
- ACL Rules: Access Control Lists (ACLs) are rules that govern the permissions for a user or group of users to read, write, or execute a particular article or set of articles.
It is worth mentioning that accuracy in the content accessed by users is also a significant concern. To judge credibility of Knowledge articles, one can begin by checking for the author or organization behind the information. Authentic compositions are often supported by the author's credentials and an absence of bias or hidden agendas. Neutral expertise is a hallmark of a reliable source. For deeper evaluation, one might consider the CRAAP Test, which stands for Currency, Relevance, Authority, Accuracy, and Purpose, ensuring that the article is current, relevant, authoritative, accurate, and created with a clear purpose.