Question

What percentage of all 911 calls arriving at the PSAP shall be answered within how many seconds during the busy hour (the hour each day with the greatest call volume)? (3.1.7)

Answer 1

The percentage of 911 calls that should be answered within a certain number of seconds during the busy hour depends on the specific regulations and guidelines set by the call center. However, one common standard is that 90% of all 911 calls should be answered within 10 seconds during the busy hour.

Step-by-step explanation:

The percentage of 911 calls that should be answered within a certain number of seconds during the busy hour depends on the specific regulations and guidelines set by the Public Safety Answering Point (PSAP) or the call center. However, one common standard is that 90% of all 911 calls should be answered within 10 seconds during the busy hour. This means that out of every 100 calls, at least 90 should be answered within 10 seconds.