Question

Which of the following is not a source of the inputs of Problem Management services, Event Management, Access Management?

a) Incident Management

b) Change Management

c) Service Desk

d) Configuration Management

Answer 1

The correct option is d) Configuration Management.

Configuration Management is not a source of inputs for Problem Management services, Event Management, and Access Management.

Step-by-step explanation:

The Configuration Management system is not a source of inputs for Problem Management services, Event Management, and Access Management. Configuration Management is a process that helps manage the configuration items (CIs) in an organization's IT infrastructure. It focuses on maintaining accurate and up-to-date information about CIs, such as hardware, software, and documentation.

Problem Management services, Event Management, and Access Management, on the other hand, deal with different aspects of IT service management. Problem Management aims to identify and resolve the root causes of incidents, while Event Management focuses on detecting and responding to events or deviations in the IT infrastructure. Access Management, as the name suggests, is responsible for managing access rights and permissions of users.

While Configuration Management provides important information for managing IT infrastructure, it is not directly involved in the processes of Problem Management services, Event Management, and Access Management. Therefore, it can be considered as not being a source of inputs for these specific processes.