Final answer:
The correct answer is ITIL (Information Technology Infrastructure Library), a framework that provides guidance for creating and managing value for customers through better strategy, design, transition, and operation of services.
Step-by-step explanation:
The correct answer is ITIL (Information Technology Infrastructure Library). ITIL is a framework that provides guidance for creating and managing value for customers through better strategy, design, transition, and operation of services. It focuses on IT service management (ITSM) and aims to align IT services with the needs of the business and customers.
ITIL consists of a set of best practices and processes that organizations can adopt to improve their IT service management capabilities. It covers various stages of the service lifecycle, including service strategy, service design, service transition, service operation, and continual service improvement.
For example, ITIL helps organizations to define and implement effective service strategies, design services that meet customer requirements, smoothly transition new services into operation, and manage services efficiently to ensure customer satisfaction. It also emphasizes the importance of continual improvement to enhance service quality and deliver value to customers.