Final answer:
The correct option is a. real time adherence.
Real time adherence is the best way to monitor the deviation from the forecast versus the real time.
Step-by-step explanation:
The most effective way to monitor the deviation from the forecast versus the real time is through real time adherence. Real time adherence refers to the monitoring of agent activities in real time and comparing them to the scheduled forecast. This allows organizations to identify any deviations or discrepancies and take appropriate action to align activities with the forecast.
Historical adherence, on the other hand, involves analyzing past data and comparing it to the forecasted schedule. While this can provide insights into historical performance, it may not capture real-time deviations. Intraday monitoring involves continuous monitoring of activities throughout the day to track any deviations from the forecast. Lastly, viewing the agent schedule allows for a visual representation of the planned activities, but it may not provide real-time monitoring capabilities.