Question

What is Web-based self-service? Multiple Choice

O A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.
Ο Allows customers to use the web to find answers to their questions or solutions to their problems.
Ο Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
Ο A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Answer 1

Web-based self-service refers to a system that allows customers to find answers to their questions or solutions to their problems on a company's website.

Step-by-step explanation:

The correct answer is option Allows customers to use the web to find answers to their questions or solutions to their problems. Web-based self-service refers to a system that enables customers to access information and assistance on a company's website without the need for direct interaction with customer service representatives. Customers can use the web to search for answers to their questions, access knowledge bases, or find solutions to common problems. It reduces the need for direct interaction with customer service representatives and provides convenience and efficiency to both customers and companies.

For example, a company may provide a FAQ section on their website where customers can find answers to frequently asked questions. They may also have an online chatbot or a self-help portal that provides step-by-step instructions for troubleshooting common issues. This allows customers to find the information they need quickly and conveniently, without having to wait for a customer service representative to respond to their inquiry.

Web-based self-service is becoming increasingly popular as it provides a cost-effective way for companies to handle customer inquiries and reduce the workload of customer service departments. It also allows customers to find the information they need at their own convenience, without the need to rely on traditional customer support channels.