Question

A business that experiences service delivery gaps can use which of the following methods to improve the quality of its service?

O empower employees to work in the customer's best interest
O provide incentives and support for service
O providers ask each customer what level of service he or she expects when he or she enters the business
O implement self-service technologies

Answer 1

Businesses can improve service quality by empowering employees, providing support and incentives, implementing self-service technologies, and proactively seeking customer feedback and solutions.

Step-by-step explanation:

A business that experiences service delivery gaps can improve the quality of its service by implementing a variety of strategies. Empowering employees to act in the customer's best interest can lead to more responsive and personalized service. Providing incentives and support for service providers can improve motivation and performance. Implementing self-service technologies can also enhance efficiency and customer satisfaction. In all cases, gathering information from customers, conducting root cause analyses, and offering solutions to problems independently before seeking support can play a critical role in improving service delivery.