Question

Which of the following balanced scorecard dimensions provides measures on how well the organization is working to improve customer satisfaction and become the preferred supplier for key customers?

A) Financial.
B) Internal operations.
C) Innovation and learning.
D) Customer.

Answer 1

The balanced scorecard dimensions that provide measures on how well the organization is working to improve customer satisfaction and become the preferred supplier for key customers are Customer and Internal operations (option B).

Step-by-step explanation:

The balanced scorecard dimensions that provide measures on how well the organization is working to improve customer satisfaction and become the preferred supplier for key customers are Customer and Internal operations.

The Customer dimension focuses on metrics such as customer satisfaction, customer loyalty, and market share. It helps the organization understand how well it is meeting customer needs and expectations.

The Internal operations dimension measures the efficiency and effectiveness of internal processes related to customer satisfaction. It includes metrics such as on-time delivery, quality, and product/service performance.