Final answer:
Back-channeling is an effective active listening technique to maintain focus, show engagement, and encourage the speaker without interrupting. It involves non-judgmental acknowledgment through nods or brief verbal affirmations, enhancing communication.
Step-by-step explanation:
The correct option : b
Back-channel what is being said. Active listening involves fully concentrating on the speaker, understanding their message, responding appropriately, and remembering what was said. One key technique for maintaining focus and showing engagement is using back-channel cues, such as nodding or using brief verbal affirmations like "mm-hmm" or "I see". These cues demonstrate that you are paying attention and following the conversation without interrupting the speaker. They also encourage the speaker to continue their discourse, providing a positive feedback loop that enhances communication.
It's essential to avoid judgments and criticism while actively listening, as these can create barriers to effective communication. Judging or interrupting the speaker frequently can lead to misunderstandings and could signal a lack of respect or interest in their perspective. Instead, a good listener seeks to understand before responding or offering advice during a natural pause in the conversation. They also pay attention to non-verbal cues, such as body language and facial expressions, which can provide additional context to what is being communicated. By focusing solely on what the speaker is saying and providing thoughtful responses, the listener can create a more meaningful and productive dialogue.