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Total Quality Management (TQM)

a) A set of principles for effective management
b) An accounting method for cost reduction
c) A programming language for data analysis
d) A musical notation system for quality assessment

1 Answer

2 votes

Final answer:

Total Quality Management (TQM) is a set of principles for effective management that seeks to improve organizational performance by focusing on customer satisfaction and quality improvement across all levels. It is a comprehensive approach rather than a specific method for cost reduction, programming, or assessment.

Step-by-step explanation:

Total Quality Management (TQM) is a set of principles for effective management that focuses on customer satisfaction, process improvement, and involving all employees in the pursuit of quality. As opposed to options such as an accounting method for cost reduction, a programming language for data analysis, or a musical notation system for quality assessment, TQM represents a comprehensive management approach.

The philosophy of TQM is rooted in the belief that long-term success is achieved through customer satisfaction. Implementing TQM involves a continuous process of identifying and reducing or eliminating errors, streamlining supply chain management, improving the customer experience, and ensuring that employees are up-to-speed with the training needed for their roles. This holistic approach often includes methodologies like Six Sigma, Kaizen, and lean principles.

In contrast to Taylorism, which sought to improve productivity through efficiency in workers' movements, TQM encompasses a broader scope by targeting overall organizational performance and quality. It is not related to historical concepts like The Great Game or political theories such as the social contract, total war, or totalitarianism.

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