Question

An Operations Professional is notified by a registered representative (RR) that he has received a written complaint from a customer. The RR informs the Operations Professional that the issue is now rectified and no further action is required. What is the MOST appropriate action for the Operations Professional to take?

A. Consider the complaint resolved
B. Consider the complaint resolved but notify the principal of the complaint
C. Notify the principal of the complaint
D. Call the customer to see if the dispute has been resolved

Answer 1

The MOST appropriate action for the Operations Professional to take in this situation would be to notify the principal of the complaint (option C).

Step-by-step explanation:

The MOST appropriate action for the Operations Professional to take in this situation would be to notify the principal of the complaint (option C). Even though the RR has informed the Operations Professional that the issue is resolved, it is still important to inform the principal about the complaint. This ensures that the necessary steps can be taken to address the situation and prevent similar issues in the future.