Final answer:
The first person to typically greet a client upon their arrival is the receptionist, whose role is critical in setting a positive tone for the client's interaction with the company. Good internal customer service towards a manager can lead to positive outcomes, and making a strong first impression with them and colleagues is important.
Step-by-step explanation:
In many cases, the first person to greet a client as they arrive is typically the receptionist. This role is pivotal in providing a professional and welcoming first impression to clients. Receptionists are often responsible for successfully setting the tone for a client's experience with the company. They need to be resourceful, professional, and friendly to ensure the client feels valued from the moment they step through the door. The receptionist's role is to manage the front desk, answer phones, provide information, and direct clients to the appropriate person or department.
When thinking of internal customer service, considering your manager as your most important internal customer is vital. Providing excellent customer service to your manager can result in positive feedback, additional opportunities, and increased job satisfaction. Moreover, creating a strong first impression with managers and co-workers is essential, as it can influence how colleagues perceive and interact with you.
Meeting and establishing rapport with the director or manager of your department is an important part of starting a new job. Within the first week, it is common to have a meeting to discuss the responsibilities and priorities of your position. It's a chance to ask questions and showcase your eagerness and commitment to the role.