Final answer:
The first person to typically greet a client in settings like a salon is the receptionist. The director of a summer camp for chronically ill children is more likely to be an expressive leader. Viewing your manager as an important internal customer can enhance professional relationships and job satisfaction.
Step-by-step explanation:
In many cases, the first person to greet a client in a professional setting such as a salon is the receptionist. The receptionist serves as the face of the business and plays a critical role in customer service by making a positive first impression. While salon professionals, managers, or even the owner play essential roles in client interaction, the receptionist is typically the one responsible for welcoming clients as they enter the establishment.
Who is More Likely to Be an Expressive Leader?
An expressive leader is someone focused on maintaining the group’s morale and ensuring the wellbeing of its members, rather than just focusing solely on performance and productivity. In the options provided, the director of a summer camp for chronically ill children (option c) is more likely to be an expressive leader due to the nature of their role, which likely includes nurturing and creating a supportive environment for the children in their care. This contrasts with roles such as a sales manager, high school teacher, or fast-food restaurant manager where the leadership style could be more task-oriented.
Seeing Your Manager as an Internal Customer
If you consider your manager as your most important internal customer, providing exceptional customer service is key. Being professional and resourceful can lead to positive feedback and may open up career opportunities while enhancing job satisfaction. Good customer service within an organization is as crucial as it is in client-facing roles.