Final answer:
Bedisa is engaged in root cause analysis, a process to discover the real cause of a problem, which is crucial for finding effective and lasting solutions. The correct option is b.
Step-by-step explanation:
When Bedisa is analyzing underlying causes, she is engaged in root cause analysis. This process involves digging deeper into a problem to discover its fundamental origin, rather than just addressing the surface-level symptoms.
Root cause analysis is a methodical approach used to identify the real cause of a problem and then dealing with it effectively.
It includes gathering information from customers and other stakeholders, finding expert information, and doing an analysis to identify what the real issue is.
By understanding the actual cause, solutions can be more effective and lasting, ensuring that the same problems do not recur. The correct option is b.