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A nurse is caring for a client who states, " I'm so stressed at work because of my coworker. He expects me to finish his work because he's too lazy!" When discussing appropriate communication, which of the following statements by the client to his coworker indicates client understanding?

a. you really should complete your own work. I don't think it's right to expect me to complete your responsibilities
b. why do you expect me to finish your work? You must realize that I have my own responsibilities
c. It is not fair to expect me to complete your work. If you continue, then I will report your behavior to our supervisor
d. When I have to pick up extra work, I feel very overwhelmed. I need to focus on my own responsibilities.

1 Answer

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Final answer:

The statement indicating client understanding of appropriate communication in a stressful workplace scenario is expressing personal feelings of being overwhelmed and the need to focus on individual responsibilities, using "I" statements and without direct accusations.

Step-by-step explanation:

When discussing appropriate communication in the context of a stressful work situation, the statement by the client to his coworker that indicates understanding is: "When I have to pick up extra work, I feel very overwhelmed. I need to focus on my own responsibilities." This statement effectively communicates the client's feelings using "I" statements, which is a recommended strategy for non-confrontational communication. It expresses the impact of the coworker's behavior on the client without direct accusation or threats.

Effective communication in the workplace often involves understanding not just one's own responsibilities but also the roles and pressures that a supervisor or coworker may face. Knowing how your work contributes to the larger objectives can help frame discussions around workloads and responsibilities in a way that acknowledges everyone's challenges and strives for collaborative solutions. It is also crucial to recognize one's own limits and the importance of maintaining a healthy work-life balance, just as Tyre sought to do in the challenging nursing home environment described.

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