The most appropriate statement indicating client understanding of effective communication is 'D. when I have to pick up extra work, I feel very overwhelmed. I need to focus on my own responsibilities,' which uses 'I' language to express feelings without being confrontational.
When discussing appropriate communication for a client who is feeling stressed about a coworker expecting them to finish his work due to laziness, the client demonstrates understanding by choosing statements that assert their feelings and boundaries in a non-aggressive and clear manner. The best option among the given statements that reflects this type of communication is "D. when I have to pick up extra work, I feel very overwhelmed. I need to focus on my own responsibilities."
This statement uses "I" language, which is considered a constructive way to express how someone else's behavior is affecting them. It focuses on the client's feelings of being overwhelmed rather than making accusatory statements towards the coworker, hence promoting healthy communication.
In the workplace, people often face challenges such as feeling undervalued, dealing with unsupportive supervisors, and managing work overload. Healthy communication is key to addressing these issues, and when someone communicates effectively by expressing how certain behaviors impact them, it encourages a collaborative working relationship and helps set clear expectations and boundaries that benefit both parties involved.