Question

What group do we assign failed service center transfers?

A) Escalation Team
B) Service Recovery Team
C) Technical Support Team
D) Customer Relations Team

Answer 1

The group we assign failed service center transfers is the Service Recovery Team (B).

Step-by-step explanation:

In failed service center transfers, the group that we assign is the Service Recovery Team (B). This team is responsible for resolving customer service issues and ensuring customer satisfaction after a service failure. They work to address and rectify any problems or dissatisfaction that may have occurred during the service process.

Answer 2

Failed service center transfers are typically assigned to the "Service Recovery Team," making option B the correct choice.

Step-by-step explanation:

When service center transfers fail, the responsibility falls on the Service Recovery Team to address and rectify the situation. This team specializes in managing and resolving service-related issues that may have arisen during the transfer process. Their role is crucial in ensuring a smooth customer experience and resolving any challenges that might have occurred in the initial attempt to transfer the service request. Options A, C, and D represent other teams, but in the context of failed service center transfers, the Service Recovery Team is specifically tasked with addressing these issues.

Option B, "Service Recovery Team," is the answer.