Question

If an associate receives an error message in Customer Core when creating an agreement, they have to change the item status to available.

A) True
B) False

Answer 1

If an associate receives an error message in Customer Core when creating an agreement, they do not have to change the item status to available.

Step-by-step explanation:

If an associate receives an error message in Customer Core when creating an agreement, they do not have to change the item status to available. The error message indicates that there is an issue with creating the agreement and changing the item status will not resolve the problem. Instead, the associate should look for any error details provided in the message and troubleshoot the issue accordingly.