Final answer:
A returned merchandise agreement is an agreement between the customer and the seller that allows the customer to return purchased merchandise and receive a refund.
Step-by-step explanation:
The agreement described in the question is known as a Returned Merchandise Agreement. It is an agreement between the customer and the seller that allows the customer to return the merchandise they purchased and receive a refund. This can occur when the customer is dissatisfied with the product or no longer wants it.
A returned merchandise agreement is commonly offered by companies to build customer trust and ensure customer satisfaction. By offering a money-back guarantee, the seller hopes to encourage potential buyers to make a purchase, even if they are uncertain about keeping the product.