Question

Eric, the CAM in C001, called in stating the tablet is freezing. How do you troubleshoot?

A) Restart the tablet
B) Check for software updates
C) Inspect for physical damage
D) All of the above

Answer 1

To troubleshoot a freezing tablet, the CAM should restart the tablet, check for software updates, and inspect for physical damage. These steps can resolve common issues and are the initial actions to remedy a freezing device.

Step-by-step explanation:

When troubleshooting a tablet that is freezing, the initial steps are usually quite straightforward. The CAM (Eric, in this scenario) can try the following steps:

1. Restart the tablet to clear any temporary glitches or issues causing the freezing.
2. Check for software updates which may contain fixes for bugs that could be causing the device to freeze.
3. Inspect the tablet for any physical damage that might be affecting its functionality.

Each of these steps is a basic troubleshooting measure that can resolve common issues with freezing tablets. If none of these steps work, Eric may need to delve deeper into troubleshooting, which could include checking app compatibility, clearing caches, or even performing a factory reset if necessary and advised as a next step.