Final answer:
To receive an inbound call, the CIC client status should be set to Available. This status lets the system know that the user is ready to take calls, as opposed to other statuses which signal unavailability.
Step-by-step explanation:
To receive an inbound call, your CIC client should be in Available status. When the status is set to Available, it indicates to the system that you are ready to receive calls. If your status is set to Busy, Away, or Offline, the system will not route calls to you because these statuses signal that you are currently unavailable to take calls.