Question

It's not enough to know the difference between a customer and a client. You also need to be able to explain differences to a consumer. Out of the following correct choices, which one best describes to the consumer the difference between customers and clients and the benefits of being a client?

A. Would you like to be a client or a customer? In other words, do you want me to work for you or with you?
B. You have a choice to be my client or my customer. If you're my client, I represent you.
C. If you're my customer, I'll work alongside you. If you're my client, I'll do that and more. I'll represent you and negotiate on your behalf. I become your fiduciary and work for you.

Answer 1

Option C best explains the difference between customers and clients to a consumer, highlighting the benefits of being a client and having a fiduciary working for them.

Step-by-step explanation:

When explaining the difference between customers and clients to a consumer, it is best to choose option C: "If you're my customer, I'll work alongside you. If you're my client, I'll do that and more. I'll represent you and negotiate on your behalf. I become your fiduciary and work for you." This option clearly highlights the additional benefits and services provided to clients compared to customers.

By choosing to be a client, the consumer can expect to have someone who actively works for them and represents their interests, acting as their fiduciary and negotiating on their behalf. On the other hand, if they choose to be a customer, they can expect to receive support and work alongside the service provider, but without the additional benefits and representation.

Overall, the choice between being a client or a customer depends on the level of service and representation the consumer desires. By becoming a client, they gain access to a higher level of service and representation.