Final answer:
The first thing you should always say/offer to customers is a warm greeting. This sets a positive tone and shows that you are attentive to their needs. Additionally, offering assistance or asking how you can help them shows that you are customer-focused.
Step-by-step explanation:
First Impressions in Business
The first thing you should always say/offer to customers is a warm greeting. When a customer comes into your business or contacts you, a simple hello and a smile can make a big difference. This sets a positive tone and shows that you are attentive to their needs. Additionally, offering assistance or asking how you can help them shows that you are customer-focused.
For example, if you work at a retail store, when a customer enters, you can say, "Welcome to our store! How may I assist you today?" Similarly, if you work in customer service, you can start by saying, "Thank you for calling our company! How can I help you today?"