Final answer:
If a guest inquires about pre-pack orders, confirm their interest, explain the ordering process, including deadlines and payment options, and guide them through making the order. Maintain a courteous and professional manner to provide a positive experience.
Step-by-step explanation:
When a guest inquires about pre-pack orders, it is important to provide them with accurate and helpful information. You should first confirm the details of their pre-order inquiry, such as the item(s) they are interested in, the quantity, and any specific customization they might require.
Next, inform the guest about the process for placing pre-pack orders, including any deadlines for ordering, payment options, and the expected pick-up or delivery timeline.
If the guest is ready to proceed with the pre-pack order, guide them through the necessary steps to complete the purchase, or direct them to the appropriate department or employee who can further assist them. It's crucial to maintain a professional and courteous attitude throughout the interaction to ensure the guest feels valued and has a positive experience with your service.
If you are unsure about any particular details regarding pre-pack orders within your establishment, it is always best to refer the guest to someone who does, rather than providing incorrect or unsure information.