Final answer:
When a customer refuses to wear goggles, it is crucial to inform them of the potential risks and the importance of safety protocols. Offering alternatives and consulting with a supervisor or safety expert may also be necessary. Ultimately, ensure that safety standards are upheld and that the customer understands their significance.
Step-by-step explanation:
When a customer says they don't wear goggles, it is essential to inform them about the potential risks of not wearing protective eyewear and the importance of adherence to safety protocols. One should explain that protective eyewear safeguards against injuries and that certain workplace or educational settings require them by law for safety purposes. For example, safety goggles protect against chemical splashes, flying debris, and other workplace hazards. If the customer is still reluctant, discussing alternative solutions such as offering different styles of goggles or providing additional comfort features might help. It's also crucial to know the rights and responsibilities under OSHA which mandates employers to provide a safe workplace and requires employees to follow established safety procedures.
In situations where a customer is unwilling to comply with safety regulations, consultation with a supervisor or safety expert for further guidance is advisable. It is also important to let the customer know that personal protective equipment like goggles is necessary when dealing with potentially hazardous tasks, such as working with fire handling broken glass or being exposed to ultraviolet radiation. Ultimately, safety should never be compromised and thorough communication is key to ensuring compliance and protection.